https://www.insider-view.com/testimonials daily 0.75 2021-04-09 https://www.insider-view.com/testimonials/85oikhjr1s23f9jnxgi9c15jyc3f2j monthly 0.5 2021-05-19 https://www.insider-view.com/testimonials/85oikhjr1s23f9jnxgi9c15jyc3f2j-tp665 monthly 0.5 2021-04-12 https://www.insider-view.com/testimonials/85oikhjr1s23f9jnxgi9c15jyc3f2j-tp665-27pye monthly 0.5 2021-04-12 https://www.insider-view.com/testimonials/85oikhjr1s23f9jnxgi9c15jyc3f2j-tp665-27pye-53ghx monthly 0.5 2021-04-12 https://www.insider-view.com/testimonials/85oikhjr1s23f9jnxgi9c15jyc3f2j-tp665-27pye-53ghx-cytb2 monthly 0.5 2021-04-12 https://www.insider-view.com/home daily 1.0 2023-10-25 https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/1619614906017-4QXFYXKN5WT6Q17PNPWZ/oli+and+anna9466.png HOME We are hospitality specialists that believe in the basic principles of delivering the highest level of personalised service and mastering the fine art of luxury hospitality whilst focusing on the greatest return on investment for our clients. https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/1618310034678-Z40BL3ZBIEYB2CL25KRJ/ANNA+TRAINING.png HOME https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/1618310504700-JWE41TWOWLWBVJAZQ8BJ/TEAMWORK.png HOME https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/1618309774563-I5P2J0HI74GJ4A3KT4JI/OLIPHONE.png HOME https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/640fb5d2-4ea7-4869-be5d-b1479dc90628/Steigenberger.png HOME https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/0e3e9bca-6674-437e-aa2f-3a6290975129/ALMANAC.png HOME https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/dc5fa35d-8c26-4895-9a9f-c15d7d32ef53/Sant_francesc.png HOME https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/20b6262a-02fb-45bf-872d-7fa9d17d5916/Iberostar.png HOME https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/de105a72-62b2-4815-a130-05e3a3660a12/Melia.png HOME https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/d5d243dd-6f53-4765-a182-3b32b99023bc/posada.png HOME https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/ecc094b6-0ce6-486e-af3b-251fe0fe4277/sa_creu_nova.png HOME https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/e411ad3c-a8e4-4d69-97fd-93c88f9b3ef1/BO.png HOME https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/84af7a19-deb9-48b4-850b-e3bba651c0be/finca_gomera.png HOME https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/11a83c00-f665-4dae-a5e7-eba24569758a/SHA_clinic.png HOME https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/20e2dd13-acb3-40ef-aa2d-38afb7a0ce76/the_norman.png HOME https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/e7b0035a-90bf-4a9f-93b7-075ce85d4dc1/The-Levee.png HOME https://www.insider-view.com/about-us daily 0.75 2021-05-17 https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/1621262949129-HR5K6FKZHZZ9DFLPGSQ0/about+oli+and+anna.png ABOUT US - About Insider View Based in Mallorca, Insider View is a boutique hospitality consultancy. The team is made up of Belgo-Swedish duo, Anna Heuchenne Bauge and Olivier Heuchenne, both passionate hoteliers, with years of global luxury experience and an eye for the details. Consulting in hotel projects, luxury holiday villa rentals/management, mystery shopping and training, they become an extension of your team and conduct advisory with an ‘Insider View’. Fluent in English, Spanish, French, Swedish, German and Greek, they are able to collaborate with you on a number of cultural and professional levels to offer the ultimate service. https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/1620832662520-GL07WU5SA6QI47DJBNM7/Oli_new.png ABOUT US https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/1621262322850-MOQSV5882GR0EQFHQZN4/Anna_new_0.02.png ABOUT US https://www.insider-view.com/services daily 0.75 2021-05-21 https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/1618320264281-95QHBWA7U2JTQCTTYOB1/ALMANAC+ROOM_1.png SERVICES - Consulting With a number of successful opening projects notably The Norman Tel Aviv, Raffles Seychelles and multiple Ritz-Carlton hotels, Insider View provides professional hotel project development. We will share with you our extensive expertise in operations, with a strong focus on the following: Concept creation, philosophy & vision Definition of the product from Rooms to F&B, Spa & Recreation Liaison with architects, designers & consultants Establishing the base for a hotel’s management structure Sourcing key players for the Executive team Branding (selecting & working with branding agencies) Positioning – Sales and Marketing (French, German, Spanish, Italian, UK, Scandinavia & US markets) Hotel Pre-Opening advisory Mystery shopping On the Job Training Operations consulting Recruitment & Selection of key positions Creation of philosophy and company culture Interim Management https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/1618320312736-HDIK4VNSZ6LM1V3KJPPQ/Linia+Restaurant-5.png SERVICES - Operations Experts in day-to-day hotel management in all types establishments from small boutique to large scale hotels, the Insider View team excels in identifying areas of improvement and maximising potential through training and engagement in the operation. We bring real life experience to our training programmes which are delivered through a range of methods, both hands on and in the classroom. Our bespoke approach includes effective methods including ‘role play' and ‘experiential training’ which can be in delivered in various spaces throughout the hotel. Services include: Operational audits, tailor made to the client’s areas of concern In-depth reporting and evaluation of priorities Training development by area Setting goals and visiting standard operating procedures (SOP’s) Conducting regular training https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/1621605115413-SLA5YKQZJDX7RJ5PGO5M/anna+flowers.png SERVICES - Villa Management Insider View specialises in the management and promotion of unique and luxury villas in Mallorca, Ibiza, Formentera and Menorca, working directly with owners to offer clients choice in the Balearic Islands. We also feature villas in Italy, Greece and Morocco. Our portfolio includes some of the most exceptional properties on the islands, with properties anywhere from 3 to 12 bedrooms, and a wide range of townhouses, luxury villas and estates. We complement our property management service with a concierge service and local experiences for guests, with a high degree of authenticity and exceptional access. We tend to be an extension of our international partners from an ‘insider view’ and act as one’s local expert on the ground. For more information on our villa rental portfolio, please visit our sister site, Insider Mallorca https://www.insider-view.com/contact daily 0.75 2021-06-09 https://www.insider-view.com/privacy-policy-and-cookies daily 0.75 2021-06-09 https://www.insider-view.com/projects daily 0.75 2021-05-12 https://www.insider-view.com/projects/hotel-sant-francesc monthly 0.5 2021-05-12 https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/1619794001720-WJUH8A5RXLRSJX4ZQFRV/HSF+LOBBY.png PROJECTS - Hotel Sant Francesc - Hotel Sant Francesc Since February 2016, we have been engaged with Hotel Sant Francesc supporting this award-winning hotel in Mallorca in rolling out of philosophy, daily communications meetings, training on SOP’s in F&B, coaching and mentoring. We continue to offer our services in areas of team building and coaching. https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/03339f6c-41e5-42cd-844b-6a7508fcde1a/SAN-FRAN_2.jpg PROJECTS - Hotel Sant Francesc https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/a4fcc06c-b2bd-4dac-879c-7e1aa5ac1355/SAN-FRAN_3.jpg PROJECTS - Hotel Sant Francesc https://www.insider-view.com/projects/villa-belgica monthly 0.5 2021-04-30 https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/1619795148425-78KRN7PZ3V458TPEB7YT/0L5A3659_VILLABELGICA.png PROJECTS - Villa Bélgica - Villa Bélgica We manage the operations of this private home for owners who entrust us with all the aspects of the villa from project management to preventative maintenance. As this is also available for rent, we look after the day to day needs of the villa. https://www.insider-view.com/projects/palacio-can-ferrer monthly 0.5 2021-04-30 https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/1619799538446-PM8CRTOMJ4BGP6RN5QV5/CanFerrer_LowRes-104.png PROJECTS - Palacio Can Ferrer - Palacio Can Ferrer Palacio Can Ferrer, is a 5-bedroom Manor House in the heart of Palma. Our services include the management of the villa but also the preventative maintenance, projects, the cleaning, and upkeep of all the systems. In addition, we provide services for holiday rental to this villa on behalf of the owners https://www.insider-view.com/projects/sa-creu-nova-art-hotel-spa monthly 0.5 2021-04-30 https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/1619800005228-2U5MJY59P3MRFS58LCCD/Sa_Creu_Nova_2_0032.png PROJECTS - Sa Creu Nova Art Hotel & Spa - Sa Creu Nova Art Hotel & Spa We have executed mystery shopping for Sa Creu Nova Art Hotel & Spa prior to the opening in all the areas of the hotel including in the spa, identifying areas for improvement and highlighting the USP’s of the property. https://www.insider-view.com/projects/hotel-sant-francesc-74zgg-tw79y-h7dgf-49laj monthly 0.5 2021-05-12 https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/1620817176247-Z784PL9TJRF77VGQZX8D/Norman_half.jpg PROJECTS - The Norman Tel Aviv - The Norman Tel Aviv From 2013 to 2015, we provided The Norman Tel Aviv with our expertise in pre-opening combined with sales & marketing and operational expertise to open what is today’s Tel Aviv’s best boutique hotel. As managing director, Olivier was intimately engaged with the day-to-day operations, promoting the various outlets and developing the wellness options, training, coaching and driving the local team. https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/7e14fa61-4a6c-46df-9c27-5b9503b03c1b/2.jpg PROJECTS - The Norman Tel Aviv https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/c3b85e63-b3d1-46b5-8027-95d03b161397/The-Norman_0008_NOR_ATRIUM_001_HR.jpg PROJECTS - The Norman Tel Aviv https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/53e4c898-7b03-4fe9-a0df-272400b538fd/The-Norman_0001_NOR_POOL_015_HR.jpg PROJECTS - The Norman Tel Aviv https://www.insider-view.com/projects/almanac-hotel-barcelona monthly 0.5 2021-04-30 https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/1618325642257-M6GBYDRX4VVN0Y7TT456/ALMANAC+ROOM_1.png PROJECTS - Almanac Hotel Barcelona - Almanac Hotel Barcelona From 2016 to 2018, we provided hotel operations consulting services towards the development process and set up of the first of many Almanac Hotels to come. We launched the first in Barcelona with 91 rooms and suites, Línia Restaurant, Azimuth Bar, a wellness and fitness centre, various meeting rooms and event spaces; and positioned as Barcelona’s newest tastemaker. Today Almanac Barcelona is a force to be reckoned with from service to product and creating memories for their guests. https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/6566fa8d-0d25-4fae-a546-374fccca2881/ALMANAC+FACADE.png PROJECTS - Almanac Hotel Barcelona https://images.squarespace-cdn.com/content/v1/606335b9fd2daa1ce93d3def/1bb4e9d9-1a1f-4f0d-9b3e-3e9ca9ece4b6/Linia-Restaurant-5.jpg PROJECTS - Almanac Hotel Barcelona https://www.insider-view.com/news daily 0.75 2021-05-17 https://www.insider-view.com/news/project-one-95wdw monthly 0.5 2021-06-08 https://www.insider-view.com/news/project-one-95wdw-n5cb4 monthly 0.5 2021-06-08